To all our customers and partners,
I’d like to update you on the current measures Optimate has put in place in response to the COVID-19 (Coronavirus) outbreak.
Since early March, we have prepared our organisation quickly to continue work from home or another ‘remote’ location, including remote access to our customer systems. This has continued, with some leniency in WA and QLD as we appeared to be COVID free, or close to it, in the last few months.
This week, however, there have been new COVID-19 alerts in Brisbane and other widespread areas and we are again taking action quickly, with caution, to do what is right for the health and safety of our staff, their families and the clients we are working with.
Customers will continue to be updated individually where necessary, to ensure we align to your measures and appropriate action. Following the first outbreak of COVID-19, we had implemented a robust capability for all our colleagues to work from home – that capability is and will remain fully operational as part of normal business operations.
Internally as a precautionary measure, we have taken the following steps.
- As of Monday, 24th August for the next 2 weeks, all our employees default work location will be from home, only coming into our offices when essential. Employees in risk categories already made this shift in an earlier stage.
- Issue an updated internal COVID-19 plan with clear instructions and training to all staff that is relevant.
- Restrictions on all non-essential travel that we already had in place, are obviously maintained.
If you have any questions regarding this message or would like specific information about our support to your organisation, please feel free to reach out.
On behalf of the Optimate Pty Ltd, take care,