PI Support & Monitoring Services
Protect your investment in operational data systems through a flexible PI Support model with Optimate. As a trusted AVEVA PI System partner, we offer a full-service support model which optimises system availability and data quality in a cost-effective and flexible manner.
Our tailored support options will align with your business needs with integration into your existing IT support processes.
Services Summary
Optimate offers support propositions to address PI support from a customer perspective and combine cost efficiency with world class PI engineering support.
BUSINESS HOURS
END-TO-END SUPPORT ACROSS YOUR PI SYSTEM AND OPERATIONAL DATA PLATFORM, INCLUDING DISPLAYS, TARGET DATA FEEDS, SOURCE DATA FEEDS AND CALCULATIONS.
Service hours 8 AM – 6 PM (AWST to AEST)
Response time: up to 30 minutes*
USE PATTERN
Organisations that want PI SME’s to focus on benefits realisation & capability building without being distracted by day-to-day support and management
of a system.
Organisations that don’t require the PI system 24*7 (eg data analysis, planning, root cause analysis, situational awareness for business hour operations)
Service Desk**
Break-fix
Response to system alerts
Operational requests
Monthly reporting
Service Management
ADD-ON
System health monitoring
Weekly & Monthly system health monitoring analysis & recommendations
24*7
24*7 END-TO-END SUPPORT ACROSS YOUR PI SYSTEM AND OPERATIONAL DATA PLATFORM, INCLUDING DISPLAYS, TARGET DATA FEEDS, SOURCE DATA FEEDS AND CALCULATIONS.
Service hours 24*7 MAJOR incidents
Response time: up to 30 minutes*
USE PATTERN
Organisations that rely on the PI system to support 24*7 or critical processes, eg energy trading, key real-time visualisation, operations decision support.
Organisations that want PI SME’s to focus on benefits realisation & capability building without being distracted by day-to-day support and management of a system.
Service Desk**
Break-fix
Response to system alerts
Operational requests
Monthly reporting
Service Management
ADD-ON
System health monitoring
Weekly & Monthly system health monitoring analysis & recommendations