CAREERS WITH OPTIMATE
EOI - Junior IT Support Officer
Brisbane, QLD
We’re looking for a Junior IT Support Officer to join our team.
This role is perfect for someone early in their IT career who wants hands-on experience across a wide mix of support, systems, devices, backups, security checks, and day-to-day IT operations. If you’re organised, proactive, good with troubleshooting, and keen to learn, we’d love to hear from you.
What you’ll be doing
You’ll help keep our IT systems running smoothly by handling a mix of daily checks, monthly maintenance tasks, and general IT support work.
Day to day, you’ll be involved in:
- Checking and triaging the IT admin inbox
- Reviewing invoices to make sure billing looks right, especially Azure usage charges
- Keeping an eye on Microsoft security alerts and service health
- Checking Exchange message quarantine
- Monitoring device alerts and patch compliance through NinjaRMM
- Checking phone system status
Monthly, you’ll help with:
- Reviewing NAS backup jobs, drive health, and updates
- Checking Wasabi cloud backups
- Running WordPress updates and health checks
- Reviewing enrolled devices in Azure AD
Other tasks as they come up:
- Updating 3CX call flows based on staff rosters
- Setting up and retiring laptops and other devices
- Helping with staff onboarding and offboarding
- Troubleshooting general IT issues
- Keeping asset registers up to date
- Reviewing software licensing numbers and plans
- Maintaining IT documentation
What we’re looking for
You don’t need to know everything, but it would be great if you:
- Have some experience in IT support, service desk, or junior sysadmin work
- Are confident following processes and staying on top of recurring tasks
- Have strong attention to detail
- Enjoy solving problems and helping people
- Can manage your time and priorities well
- Are keen to learn new systems and tools
Nice to have
Experience with any of the below would be a bonus:
- Microsoft 365, Exchange, and Azure AD
- NinjaRMM or similar device management tools
- Backups, NAS devices, and cloud storage platforms
- 3CX phone systems
- WordPress
- Laptop/device setup and asset tracking
Why join us?
This is a great opportunity to build your IT career in a role with broad exposure to:
- IT support
- Microsoft 365 administration
- device management
- backups and recovery
- security monitoring
- documentation and asset management
You’ll get practical experience across a range of technologies and business systems, with plenty of opportunities to grow your skills.
If you’re a reliable junior IT person looking for a role where you can learn, contribute, and grow, we’d love to hear from you.